FAQ

Many of our garments are made to order, however we do stock some popular pieces. Normal made-to-order lead time is 2 - 4 weeks depending on the season. In-stock designs ship within 1 - 3 business days. If you need your order sooner please contact us. Rush orders can usually be accommodated with an extra charge.

Please allow 2 - 6 months for couture dresses and bridal gowns depending on the level of complexity. Some dresses require multiple fittings. Custom and customized dresses cannot be returned or exchanged.

Jersey is a very flexible fit material. For loose fit dresses go down a size if you like a closer fit. For fitted dresses go up a size if you like a looser fit. Please note that most small dress sizes work for XS women unless XS sizing is listed for the particular style.

All orders are sent USPS priority mail and ship from our studio in Kilauea, HI. If you need a faster shipping method or for international shipping, please contact us.

Domestic Shipping Rates:

We are a small business and handmake each item. We understand it can be hard to order clothing online, and so we offer exchanges on new, unworn, and unwashed ready-to-wear designs. Unfortunately we cannot accept returns.

Please note that our couture and custom designs are final sale and cannot be returned or exchanged.

Tor Chantara Jewelry is handmade to order, though some silver items may be in stock. We regret at this time we are not accepting returns or exchanges on Tor Chantara Jewelry. If however you have a concern or request, please write us and we will address it on an individual basis.

Chanterelle Couture sources from many places and uses bamboo, modal, and tencel jersey all with 5-10% spandex for durability and lasting elasticity. Each color can be a different fiber and spandex percentage and it changes often. If you wish to know the exact fiber your design will be in, please contact us for the current fiber content. Other materials used include silk, cotton (organic where possible), ITY, nylon lace, and rayon or cotton chenille laces.

To explore our current collection of fabrics, please visit the Our Fabrics page.

To extend the life of your garment, we recommend you handwash and line-dry all jersey designs. However, jersey may also be machine laundered on delicate in a lingerie bag. Jersey garments may be machine dried on delicate, but keep in mind that all the lint collected in your dryer's lint trap has come off of your clothing and will shorten the life of the garment.

For chenille laces and silk devore dry cleaning is recommended by the manufacturer of our fabrics. However, Chanterelle herself carefully handwashes all her silk and chenille lace garments in cold water and dries them on a line or lays them flat to dry.

Lead Times

In stock jewelry will ship within 1-2 business days. For silver jewelry Tor tries to keep castings ready to complete, and can often ship these in 2-5 days. Please contact Tor to confirm availability before ordering if this timing is important to you. If your piece needs to be cast, please allow up to two weeks for Tor to make and ship your jewelry.

American Made

All jewelry is handmade in Tor's shop. All of his precious metal designs are cast, assembled, and finished in his shop on Kauai, Hawai'i. Marquetry designs are handmade and mounted. Some settings are purchased, others are handmade in his shop. Materials are sourced first for quality, preferring American materials where possible, and European or other Western sources as a second choice. If you have questions about the details of a specific piece feel free to contact Tor.

Metals & Metal Components

• Casting Grain: Argentium® silver casting grain is made in Italy from recycled material. Gold is US made from recycled or otherwise ethically sourced material.
• Chain: All Argentium® chain is US made. Gold chain is usually US made or assembled. Silver chains are usually made in either the US or Italy.
• Findings: Argentium findings are usually US made. Clasps are made in Italy. Gold findings are usually American made.

Gemstones & Diamonds

Unless otherwise specified all gemstones are AA+ grade natural gemstones. Mines come and go often, so exact source is difficult to impossible to verify in many cases. All suppliers Tor works with take every care to ensure ethical sourcing and good working conditions from the mine through the cutting center. A few stones are available with verified American mines, however even there stones are typically cut in India or China, as is common for many stones.

Diamonds are natural stones from reputable suppliers who test and certify that they do not sell any undisclosed lab-grown diamonds. Diamonds are traced to verify conflict-free sourcing and ethical labor practices all the way to the mine.

Typical AGTA stone enhancement information. Feel free to contact Tor if you would like to know about a specific stone/size you are interested in.

• Amethyst: Heat treated (H)
• Chrome Diopside: None (N)
• Emerald: Oiled (O)
• Garnet: None (N)
• Iolite: None (N)
• Opal, Mexican Fire: None (N)
• Peridot: None (N)
• Ruby: Heat treatet (H)
• Sapphire, Blue or White: Heat treated (H)
• Tanzanite: Heat treated (H)
• Topaz, Blue: Irradiated (R)

Packaging

Tor has recently found a line of suitably elegant US made presentation boxes. All gold orders will be sent in these boxes. Silver orders will be sent with the old Chinese made boxes until his existing stock is used up, unless you specifically request the US made box.